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Resource Center Questions

What is the Resource Center?

The Resource Center is a support team based in Greystar’s corporate office dedicated to assisting you with your resident account and more. To learn more about how we can help you, click here.


How can I get in touch with the Resource Center?

We are happy to help you with your resident account. Follow this link to get in contact with our team.


General Leasing Questions

Is parking available?

Parking is available in GrandMarc's parking garage for a monthly charge. The garage has parking available on every level with direct access to each floor and two elevators dedicated to the garage itself. Parking is slightly more affordable on the top of the garage in the open air. All spaces are assigned to residents and the parking garage is gated and private. Each resident that rents a parking space will be provided with a garage door opener to allow you access to the parking garage.


Can I use my financial aid?

Yes, however, you should be sure to check with your scholarship/loans/grants, etc to make sure you can apply Financial Aid to off-campus housing. While GrandMarc and TCU have a close relationship, we do not share financial information. This means that YOU are responsible for the payment, not the University or Financial Aid department/company. We do not accept deferments; you must have the money given to you in some form and then you can pay us.

When can I move in?

This will depend on the date on the front of your lease agreement. Generally all fall leases start on a single day shortly before the semester begins. If you are moving in at any other time of year, you will need to reference your lease for the exact date.

What is the cost?

Please contact us at the leasing office at 817-924-2900 for leasing information!

Will you send me a bill each month for rent?

We do not send invoices for your Rent. Your copy of the lease serves as your bill.

If I'm over 21, do I still need to have a guarantor?

Yes. All leases are required to have a guarantor. If an approved guarantor cannot be obtained, Greystar will accept a security deposit of three (3) month's rent.

What do I need to do if I receive a package?

You will receive a notification from Entrata when a larger package is logged in the leasing office.

Are short term leases available?

We offer a limited number of leases which end in May and December. Short term lease fees will apply. Please contact the office for more details.

What do my 24-hr amenities include?

Our Internet Cafe and Fitness Center, both of which are all located in the North Tower, are available to you 24 hours a day. The pool and hot tub area and the South Tower Courtyard closes nightly at 10pm. The Media Room and Game Room are available until approximately 12am due to noise constraints. When the office is closed, you are able to gain access to the other amenities by using your key fob.

Can additional furniture be brought into the apartment?

Additional furniture is more than welcome to be brought in. However, due to storage constraints, we cannot remove furniture from our apartments.

Is GrandMarc in a convenient location?

For TCU students, we don't think you could find a more convenient location! We are right on TCU's campus, and right across the street from great eating establishments. Plus, the TCU book store is just a block away! What more could you ask for?

Do I have to have a meal plan?

No! You have a full kitchen including dishwasher, stove, microwave and full refrigerator! However, if you aren't much of a cook, you can purchase a partial meal plan from TCU. You should contact Dining Services directly for more information.

When is my first payment due?

Our first payment is due July 15. There is no payment due in August, and the next payment due is September 1.

What utilities are included in my rent?

Your rent installment includes: eduroam Internet, water, sewer, trash, and pest control. Electricity is not included and you will receive a monthly bill for the exact amount you use.

What do I need to hook up my computer to the Internet?

GrandMarc is served by TCU's eduroam throughout our community. That means you can surf online in your apartment, at the pool, or anywhere you want. All you need to do is connect your WiFi ready device to the StuWireless signal and have it registered with TCU. If you need help with registration or have any service related questions, they should be directed to the TCU IT Help Desk at 817-257-5855.

How close to campus are you?

GrandMarc is ON CAMPUS! We are right across the street from core campus. For TCU students, we don't think you could find a more convenient location! Plus, the TCU book store is just a block away! What more could you ask for?

What size are the beds?

All of our apartments include full size, extra-long beds. These are the wide of a regular full size bed, and the length of a queen size. We recommend either Full XL or Queen bedding for our beds, but remember, Queen bedding will be wider than our beds.

Can I pay my bill with a credit card and if so, is there an extra charge?

Great News! We have a great feature that lets you pay online! View your balance, submit electronic checks, or pay with a Visa, MasterCard, or Discover from any computer. You can even submit maintenance requests! Just log on to our website, click the "Pay Rent" link. This will take you to our resident rent pay portal. There is a small convenience charge for this service.

What types of apartments or rooms are available?

We have four different types of apartments available, including 1x1, 2x2, 3x3, and 4x4 apartments. Each of these types have different floor plans/layouts to choose from. Its all up to you! More info is available from our leasing office.

How many people live there?

We have 562 bedrooms in 244 apartments. These are split between the North Tower and the South Tower. The North Tower has five stories, and the South Tower has six stories.

What types of leases are available?

We lease by the bedroom at GrandMarc. This means that you are not responsible for any of your roommates rent or other financial obligations. All of our leases run from August through July and are 12-installment leases for that term.

Renewal Questions

It seems early to renew, I just moved in?

Renewing now will provide the most benefit to you. By signing early, you will secure your space for next year and take advantage of the best pricing available.

If I renew, will my guarantor have to sign again?

Yes! You and your guarantor are required to sign your lease to secure your space.

I'm graduating in December, can I still renew?

Contact the office for details on the options available to you.

If I renew, do I need to move out and move back in?

When you renew and choose to stay in your current spot, no moving is required!

Can I request different roommates??

We want you to be comfortable here, and we will do everything we can to accommodate your roommate requests.

When do I start paying the new rent amount?

On the first day of your new lease.

How do I renew my lease?

We know how busy you are, so we have made the process as quick and easy as possible. Renewing is a easy as "1,2,3"! Just following these steps:

1. Open your renewal email from us.
2. Review the terms, and click "Accept"
3. Follow the prompts to sign the new lease agreement.

It's that easy!

What is a renewal?

Are you loving it here and can't imagine leaving at the end of your lease? By signing a renewal, you get to extend your stay at your community!